Emergency advice
Gas
Ensure gas meter position is known and isolating valve is clearly marked. Where your
gas meter is situated in a meter box be sure you keep your key in a safe place.
If you smell gas. Immediately turn off the gas supply at the meter. Open all doors
and windows and vacate the building. Do not operate any light switch or use naked
flames. Never attempt to trace the source of the leak yourself, contact TRANSCO
by phone on 0800
111 999 from someone else's premises, NOT from your own phone.
Water
Ensure you know where your stopcock is situated in your home and operates correctly.
Simple checks made to your stopcocks and gatevalves should ensure they do not seize.
Simply turn on/off 3 or 4 times a year, then open fully and turn back a quarter turn.
This is especially important in hard water areas where limescale can build up around
the valve.
Burst pipes
Turn off supply at incoming water main and open all taps to drain system then seek
professional help from a registered plumber.
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